Introduction
At Sandhurst Fire, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing our website or using our services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and address.
- Business Information: Company name, job title, and business address.
- Technical Information: IP address, browser type, and information about your visit to our website, such as pages viewed and the time spent on the website.
- Communication Information: Information contained in or relating to any communication that you send to us, whether through our website, email, or phone.
2. How We Use Your Information
We use the information we collect to:
- Provide and Manage Services: To process your orders, manage contracts, and deliver our fire protection services.
- Communicate with You: To respond to your enquiries, provide customer support, and send you important updates or information about our services.
- Improve Our Website: To analyse website usage, monitor traffic patterns, and improve the functionality and content of our website.
- Marketing Purposes: To send you promotional materials or offers, if you have opted in to receive such communications. You may opt out at any time.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that assist us in providing our services, such as payment processors, IT support, and marketing agencies. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to Sandhurst Fire.
- Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
4. Data Security
We take reasonable steps to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request the correction of any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain the information by law).
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Data Portability: You have the right to request that we transfer your personal information to another organisation or directly to you, where technically feasible.
To exercise any of these rights, please contact us using the contact information provided below.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. They help us understand how you interact with our website, which allows us to improve your experience. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website. Please review this policy periodically to stay informed about how we are protecting your information.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
